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'Amateur' Linux IBM mainframe failure blamed for stranding New Zealand flyers

"What seems strange about this incident is that they are blaming it on a generator failure during testing," stated California Data Center Design Group President Ron Hughes, whose organization was not responsible either for the data center's current design or the changeover. "If this failure did occur during testing, the question I would ask is why didn't the redundant generators assume the load or why didn't they just switch back to utility power."

Though Hughes has no specific knowledge of last Friday's incident, his insight does shed more light on the situation.

"A properly designed Tier 3 data center -- which is the minimum level required for any critical applications -- should have no single points of failure in its design. In other words, the failure of a single piece of equipment should not impact the customer," Hughes told Betanews. "A generator failure is a fairly common event, which is why we build redundancy into a system. In a Tier 3 data center, if you need one generator to carry the load, you install two. If you need two, you install three. This is described as N+1 redundancy. It allows you to have a failure without impacting your ability to operate...In a Tier 3 data center, it should take 2 failure events before the customer is impacted."